1. Eligibility for Refunds

• Defective or Damaged Items: If your item arrives damaged or has any defects due to craftsmanship, please contact us within 7 days of receipt to request a replacement or refund. Since all items are handmade, we encourage you to carefully review the product details before purchasing to ensure it meets your expectations.

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2. Requesting a Refund

• To initiate a refund, please email us at [Your Email Address] with:

  • A description of the issue.

  • Photos of the defective or damaged item.

• Once approved, we will guide you through the return process. Refunds will only be issued to the original payment method.

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3. Return Shipping

• For eligible refunds, we will cover return shipping costs.

• If you are returning the product for reasons other than defects, you are responsible for the return shipping cost.

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4. Non-Refundable Items

• Final sale items and gift cards are non-refundable.

• Returns are not accepted for items damaged by improper handling or normal wear and tear from you the customer.

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5. Processing Time

• Refunds are processed within 5-7 business days of receiving your returned item.

• Depending on your bank, it may take additional time for the refund to appear on your statement.

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6. Exchanges

• We currently do not offer exchanges. Please return the item and place a new order for the desired product.​

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Thank you for supporting our Jiselle's Bead Shop handmade business. We appreciate your understanding and look forward to making your shopping experience as pleasant as possible. If you have any questions, please reach out to us at [Your Contact Information].